Why Malta is demanding better business practices

There used to be a time when little choice and even less exposure to foreign practices meant that businesses had a lot more leeway in terms of standards, quality and customer service. This doesn’t hold true any more. As consumers become more demanding, businesses have had to up their game and to adhere to a code of best practices. Here’s why.

Consumers are now more aware of their rights

The advent of the internet means that we have knowledge at our fingertips. We know what our rights are, and we’re no longer going to be fobbed off with statements like: no guarantee, no after-sales, no refunds and the like. Moreover, if we’re not satisfied with the service or product of a particular business, we now have ways and means to get redress, such as by filing a complaint with the Ombudsman. Failing that, a bad Google or Facebook review can also go a long way.

We have become more environmentally aware

As climate change becomes a more threatening reality and we see our island changing before our eyes, many consumers now place a strong priority on environmentally conscious practices. The trend has changed in favor of businesses that have a sustainable program and that do their part to help our planet thrive.

International standards have raised our expectations

Nowadays most people travel regularly and are exposed to the world-class standards of global brands. And when we’re back home, we expect no less. The influx of Northern Europeans as part of the igaming and financial services industry also means that Maltese companies have had to match their business practices to those that expats are used to.

More choice means that only the best survive

With online shopping becoming the norm and more international franchises joining the Maltese market, there’s never been such a huge choice of products and services. Stands to reason that only those with a gold standard of business practices will survive, as those that fall short are forced to rethink their strategy or fold.